Responsible Gambling at MaximalBet Casino
We take responsible gambling seriously and are committed to keeping play safe and controlled. We want you to enjoy our services while staying in control of your activity, so we provide clear tools, straightforward limits and access to support when it is needed. If you ever feel your play is becoming a problem, we encourage you to use the controls below or speak to our team.
Player protection principles
Our approach is focused on early help and practical controls. We aim to prevent harm by offering easy-to-use limits, sensible account measures and prompt customer support. We treat every request confidentially and work with players to find suitable steps for safer play.
Activity-control tools
We provide a range of tools to help manage time and spending. These controls are available in your account settings and can also be applied or removed with the help of our support team.
Available controls
- Deposit limits: set daily, weekly or monthly caps to control how much you add to your account.
- Loss limits: set a maximum amount you can lose over a chosen period to protect your balance.
- Time limits: set session timers or daily play limits to restrict how long you play.
- Account breaks and locks: take short breaks or request a temporary account lock for cooling-off periods.
Deposit limits
You can set or lower deposit limits at any time from your profile. Limits take effect as described in the settings area and are designed to prevent spending beyond your chosen level. If you need help changing a limit, contact our support team and we will assist you.
Loss limits
Loss limits allow you to cap how much you can lose within a set period. These limits are separate from deposits and are intended to protect your funds and reduce risk. We recommend combining loss limits with deposit limits for greater control.
Time limits and session controls
Use session timers and daily time limits to keep play within comfortable boundaries. We also offer reminders and automatic session ends if you prefer a stricter approach. Taking regular breaks is a practical way to maintain healthy play patterns.
Self-exclusion
If you need a longer break you can self-exclude. Self-exclusion options include temporary account closure and permanent exclusion. The minimum self-exclusion period is six months. During exclusion we will remove marketing communications and block access to your account.
Signs of problematic behaviour
Watch for common warning signs such as chasing losses, neglecting responsibilities, hiding play or large changes in spending and time spent on gambling. If you notice these signs in yourself or someone you care about, consider using limits or seeking support.
Tips for maintaining control
- Set realistic deposit and loss limits before you play. - Schedule regular breaks and stick to time limits. - Keep a record of your activity and review it periodically. - Avoid gambling under stress, tiredness or after alcohol.
Professional help and support organisations
If you need specialist help, please contact recognised support organisations for advice and treatment. For UK-based help consider GamStop, GamCare, GambleAware, NHS services or local counsellors. You can also contact our support team via live chat or email at [email protected] for assistance with limits and self-exclusion.